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GOOD BETTER BEST SUPPORT

For support that grows with you

Brisbane | Sunshine Coast | Gold Coast | Adelaide

Service Agreement

1. Purpose of the Agreement

This Service Agreement is made between Good Better Best Support (the Provider) and the Participant or their Representative. It outlines the supports to be delivered under the Participant's current NDIS Plan and ensures services are provided in line with the NDIS Pricing Arrangements and Price Limits 2025-26.

2. Schedule of Supports

All supports are delivered under: Access Community, Social and Recreational Activities

3. Provider Responsibilities

Good Better Best Support agrees to:

- Deliver supports as outlined in this agreement.

- Communicate honestly, respectfully, and in a timely manner.

- Provide services in a manner that respects the rights and dignity of the participant.

- Consult the participant about how supports are delivered.

- Protect the participant's privacy and handle information in accordance with privacy legislation.

- Provide information about complaints and assist with resolutions.

- Adhere to all relevant Australian laws, including the NDIS Act 2013, NDIS Practice Standards, and Australian Consumer Law.

4. Participant Responsibilities

The Participant/Representative agrees to:

- Provide information on how they prefer supports to be delivered.

- Treat all staff respectfully.

- Provide a minimum of 2 business days' notice for any cancellations.

- Pay invoices (if self or plan-managed) within 14 days of issue.

- Notify the Provider of any changes to their NDIS plan or circumstances.

5. Cancellation Policy

- Notice Requirement: A minimum of 2 full business days' notice is required to cancel or reschedule a support session.

- Short Notice: Cancellations made with less than 2 business days' notice may incur a charge of up to 100% of the agreed support fee.

- No-Shows: If the participant is not present for a scheduled service without notice, the full fee may be charged.

*This policy aligns with the NDIS Pricing Arrangements and aims to ensure fairness and continuity of service delivery.*

6. Payments

- NDIS-Managed: Good Better Best Support will claim directly from the NDIA.

- Plan-Managed: Invoices will be sent to the nominated plan manager for payment.

- Self-Managed: Invoices will be sent directly to the participant and are payable within 14 days.

7. Reviewing and Changing the Agreement

- This agreement may be reviewed at any time and updated by mutual consent in writing.

- It will be reviewed annually or sooner if the participant's circumstances or support needs change.

8. Ending this Agreement

- Either party may end this agreement at any time by providing 28 days' written notice.

- This agreement may be ended immediately if either party breaches a material term.